WE ARE HERE TO HELP
Let Us Know What's Going On
Need assistance with your order, wheels, tires, suspension, financing, warranty claim, or product selection? The Mountain Fire Wheels Customer Support team is here to help. Submit a support request, check order status, ask fitment questions, or contact our experts for fast and reliable assistance.
- Call/Text (972) 850-0501
- Email sales@mountainfirewheels.com
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Hours
Mon – Sat 10AM – 7PM (CST)
Sun 12PM – 5PM (CST)
Customer Support Form
Include your order number if you have one so we can assist you faster.
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Call Us
Speak with our team about order status, shipping updates, or product questions.
(972) 850-0501 -
Email Us
Send order details or photos and we will follow up during business hours.
sales@mountainfirewheels.com -
Live Chat
Get quick answers while you shop. Available during store hours.
Common Support Topics
Where is my order?
Once your order ships, you will receive a tracking email. If you have not received an update, contact us with your order number and we will check the status for you.
Can I change or cancel my order?
Orders can often be changed or cancelled before they ship. Reach out as soon as possible with your order number and we will do our best to help.
What is your return policy?
Return eligibility depends on the product and condition. Submit a support request with your order details and our team will walk you through the next steps.
I received the wrong item or a damaged product
We are sorry for the inconvenience. Contact us with your order number and photos of the issue so we can resolve it quickly.